Business Phone Systems

Phone Systems for the Modern Business

Have you ever needed to take a business phone call on the road? 

Or, unfortunately, had a terminated employee take contact information with them on their personal phone?

When you have a traditional, business phone system, these are common scenarios. You are limited by the phone on your desk, but business doesn’t only happen sitting at your desk. Your employees are constantly on the go, and customers expect to reach you no matter where you are.

Gone are the days, you check your voicemail on a pay phone when out and about. Either your team is making phone calls from their personal phone or they are unreachable. Your business needs more options than the pay phone on the corner and the immovable office phone at your desk.

You need your office phone to fit your business.

Take Your Business Phone on the Go with a Cloud Communications Solution

How many of us hand out our personal cell phone number to customers, because your office phone is chained to your desk?

A cloud communications solution will allow you to be constantly connected to your office phone number. There’s no more need to give your customer your personal number or carry a personal and work cell phone. The one device in your pocket can be your office phone.

Today we live in a connected world. You and your employees are probably already using your cell phone for work, so why not have it be part of your business phone system instead?

With cloud communications solutions, you are given more flexibility while still professionally using the office phone number. Increase productivity and accountability with features like texting, video meetings and management monitoring. 

So, How Does Cloud Communications Work?

Cloud communications use Voice over IP, or VoIP, and hosted PBX technology to streamline your business phone system. The internet, which you already utilize every day, becomes your phone lines. 

While traditional, on-premise phones limits users to their desks and is reliant on the phone lines working, Hosted PBX is managed off-site in the cloud. Being able to switch to internet or data eliminates the worry for service to be disrupted; due to a strong thunderstorm or phone lines being cut because of construction, helping your business maintain continuity. With cloud communications, your phone number is always available.

Learn more about the differences between cloud communications and traditional, on-premise phones in this article.

Unify Communications with a Cloud Communications Solution

With a unified communication approach, cloud communications use the devices you already own. With an easy to use app, your laptop, tablet, cell phone and VoIP desk phone can all become your office phone number.

No More Missed Opportunities

With your business phone in the palm of your hand, your team won’t miss out on opportunities to communicate with current and potential customers.

The cloud communications platform allows your users to have more capabilities than just calling. You can text from any device and even set up conference bridges and video meetings!

Don’t worry about your fax capabilities. With cloud communications, hosted fax streamlines your processes.  You can:

• Send faxes with a laptop, desktop computer or even a smart phone
• Track, store or resend faxes anytime
• Receive faxes through an email or retrieve them inside the portal

Communicating from your business phone has never been easier!

Stay in Touch with Your Team

Communicating better isn’t limited to your customers, your employees will be able to collaborate better as a team. With the cloud communication, your team can host internal video meeting which provide better work environments. You can also see when coworkers are on the phone, so time isn’t wasted standing around someone’s desk waiting for them to finish their conversation. Or better yet, use the instant messaging and SMS (text) feature to communicate, when a voice conversation is not possible. All of these features allow your team to streamline processes and boost productivity.

Supervisors also benefit from the analytics the cloud communications solution can provide. The platform has more reporting options than your traditional business phones. You can:

• Record phone calls, including conference calls
• See a history of communication
• Monitor when an employee is on the phone

All with the goal to improve your internal communication. An added call center feature can even allow you to have more analytics. 

Secure Business Contacts

When your employees use the cloud communications platform, it opens the door to many possibilities. First, all of the business contacts they are working with day in and day out are saved in the platform, not their personal device. The business contacts are all in one place, safely protected from any rogue communication.

 

Access Cloud Communications Solutions (ACCS) Is Your Solution

Our world is always go, go, go. So, why shouldn’t your business phone system move with you?

At Access Systems, we provide our customers with the most reliable unified communications system. We listen to your needs and will help choose the right features and settings for your cloud communications solution. 

While other unified communications providers will sign you up for a service ‘package’ that is undefined, Access Systems provides quick, local service to keep you up and running, because your success is our success.

Change Your Business Phone for the Better

 With ACCS, you will be more connected than ever to your customers and employees. Cutting-edge features, like text messages and video meetings, mean you won’t be unreachable, when you walk out of your office doors.

As telecommunications moves closer and closer to IT, Access utilizes our extensive IT offerings to support ACCS. The remote, phone technicians are stationed in the Network Operations Center among the IT technicians. They have access to all of its resources including the analytics and team collaboration. As a company founded on skilled IT professionals, Access Systems has the resources and skills to support your cloud communications solution.

ACCS will keep your office connected.

Make sure you are partnering with the right business phone provider: 7 Questions to Ask Before Choosing a Telecommunications Provider

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